Memorial ashes jewellery serves as a beautiful and personal tribute to a loved one, allowing you to keep their memory close. Whether you’re considering a ring, pendant, or another piece of jewellery, understanding the process and care involved is essential. Here, we provide comprehensive answers to some of the most frequently asked questions about memorial ashes jewellery, along with best practices for maintaining these precious items.
How Do I Send the Ashes or Hair for My Jewellery?
Upon placing your order, we aim to dispatch a free ashes collection kit within three business days. This kit includes a measuring spoon, a special bag for the ashes, and a prepaid return envelope. The return process is straightforward: simply place a small amount of ashes into the provided bag and send it back using the prepaid envelope via Royal Mail’s next day special delivery service. This ensures that your precious cargo is handled with care and reaches us safely.
Can You Engrave My Loved One’s Handwriting?
Absolutely. We can engrave your loved one’s handwriting on your jewellery piece. We ask that you provide a clear, daylight photograph of the handwriting. It doesn’t matter what type of paper it’s written on; we only require a clean picture. Simply email the photo to us, and we will handle the rest, ensuring that your piece is as personalised and meaningful as possible.
What If I Order the Wrong Ring Size?
Accurate sizing is crucial as our memorial ashes rings cannot be resized once crafted. To help ensure the correct fit, we provide detailed instructions on how to measure your ring size accurately. It’s advisable to measure more than once or seek professional sizing from a jeweller to avoid any discrepancies.
How Long Does It Take to Receive My Completed Jewellery?
The creation of your memorial ashes jewellery is a meticulous process that takes approximately 14 days from the receipt of the ashes. Due to the custom nature of these pieces and the care involved, we cannot offer express shipping or rush the production process. This timeframe ensures that every piece is crafted to the highest standards of quality and craftsmanship.
What Materials Are Used in the Jewellery?
Our memorial ashes jewellery is available in various materials to suit your preferences. We commonly use stainless steel, titanium, and silver. If you prefer gold, it is available upon request. Please contact us directly to discuss this option, and we’ll be happy to accommodate your needs.
Can I Include Something Other Than Ashes in My Jewellery, Such as Hair or Fur?
Yes, our jewellery can also incorporate hair or fur as an alternative to ashes. However, please note that in pieces designed specifically for cremation ashes, the hair or fur will not be visible. This option provides additional flexibility for those who wish to memorialise a beloved pet or another loved one in a unique way.
How Should I Care for My Ashes Jewellery?
We have a dedicated blog post to keep your piece in perfect condition, it can be viewed here. Proper care of your memorial ashes jewellery ensures its longevity and preserves its beauty. Here are some essential care tips:
Avoid Moisture and Chemicals: Remove your jewellery before bathing, swimming, or using cleaning products. Exposure to moisture and chemicals can cause tarnishing and damage.
Storage: Store your jewellery in the box provided or use a jewellery box with a soft lining or an airtight bag to minimise exposure to air and reduce tarnishing.
Cleaning: Clean your jewellery gently with a soft, lint-free cloth. Avoid abrasive materials and harsh cleaners. For more thorough cleaning, use a mild soap and water solution, then dry completely.
Handling: Handle your jewellery with clean hands to avoid transferring oils and dirt. Place it over a soft surface when putting it on or taking it off to prevent accidental drops and damage.
What If I Am Not Satisfied With My Order?
Due to the bespoke nature of our memorial ashes jewellery, we cannot offer refunds or exchanges once the piece is in production or delivered. We encourage customers to thoroughly review their order details and our terms and conditions before finalising their purchase. This careful consideration helps ensure your complete satisfaction with your unique and meaningful jewellery piece.
By following these guidelines and understanding the process, you can ensure that your memorial ashes jewellery remains a cherished and lasting tribute to your loved one. For any further questions or support, please do not hesitate to contact us. We are here to assist you every step of the way.
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